How do I register?
Continue with Google, or choose Create account and verify your email before setting a password. Registration is free.
Why are prices quoted individually?
Price depends on specification, quantity, testing and delivery. The quote states the full price before acceptance. See pricing.
When will my order ship?
Your quote gives the estimated dispatch and delivery window. Tracking appears in your account once dispatched.
Which payment methods are available?
When online payments are enabled, choose from the methods Razorpay checkout offers for your approved order.
My bank was debited but the order is not paid.
Check your order in your account before retrying. Contact support with the order and payment reference if unresolved.
Can I cancel or return a custom pack?
Contact us before production progresses or dispatch occurs. Eligibility follows the accepted quote, cancellation and returns policy, and applicable rights.
How long does a refund take?
Attral initiates approved refunds within five business days. Bank credit time is additional.
What warranty is included?
Your quote states the product warranty, operating limits and exclusions. Ask for clarification before paying.
Where can I get help?
Open a ticket or email vinothksekar@gmail.com with your order reference.