Attral Energy Solutions · Effective 30 September 2026
Before payment
You can withdraw an unpaid quote request without a payment charge. Review specifications, price, delivery, warranty and product-specific cancellation conditions before approving a paid order.
Changes or cancellation after payment
Contact us promptly with your order reference. Eligibility depends on production or dispatch stage and conditions disclosed in the accepted quote. Any non-recoverable custom-work costs must follow those conditions and applicable law. We confirm the outcome before processing a cancellation or revised order.
Incorrect, damaged or defective goods
Contact support promptly with the order reference and issue. We review the appropriate remedy, which may include repair, replacement or refund. Product-specific warranty terms do not remove statutory rights. Do not open, modify or continue using a potentially damaged pack.
Return arrangements
Obtain instructions before sending goods. Battery transport requires suitable packaging and carrier acceptance. We confirm the return process, inspection requirements and responsibility for transport costs for your case.
Approved refunds
We initiate an approved refund within five business days of approval. Refunds go to the original payment method through the provider. Bank or provider credit time is additional and varies by method. We provide the refund reference when available. Business days exclude weekends and public holidays.
Debit without confirmation
Check your account and contact support before retrying. Send the payment reference to support if unresolved. Do not share your OTP, card security code or UPI PIN.
Request help
Email vinothksekar@gmail.com or open a support ticket. Include your order reference and requested remedy.